Cancellation Policy
Effective Date:
At [http://svvonline.in/] (referred to as “we,” “our,” or “us”), we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines our procedures and guidelines for cancelling orders placed on our online sweet shop website.
Order Cancellation
- Cancellation Deadline: You may cancel your order without any penalty or charge within [insert number of hours/days] of placing the order. Please note that we begin processing orders promptly, and we encourage you to request cancellations as soon as possible.
- Cancellation Request: To cancel your order, please [insert instructions for cancellation, e.g., contact our customer support team via phone or email with your order number].
- Late Cancellations: If you request a cancellation after the specified cancellation deadline, we will make every effort to accommodate your request. However, we cannot guarantee that we can stop the order’s processing. In such cases, you may be responsible for the full purchase price.
Refund Policy :
a. Refund Eligibility: If you successfully cancel your order within the specified cancellation deadline, we will provide a full refund of the purchase price to the original payment method used during the order.
b. Refund Processing Time: Refunds will be processed within [insert number of days] from the date of cancellation approval. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
Exceptions
a. Custom Orders: Orders for custom-made or personalized sweets may be subject to different cancellation policies, and cancellation may not be possible after a certain stage of production.
b. Perishable Goods: Orders for perishable items, such as fresh sweets or chocolates, may have limited cancellation options due to their short shelf life. Cancellation requests for perishable goods should be made as early as possible.
Contact Us:
If you have any questions or need assistance with order cancellations, please contact our customer support team at [insert contact information].
Changes to this Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Cancellation Policy.